Customer Support Manager at MailerLite, UAB

  • Full Time
  • Remote

Company Details

Email Marketing Software, Automation and Service | MailerLite

MailerLite

About us

MailerLite is a team of 33 designers, developers, writers, runners, photographers, surfers, chess players, foodies, parents, dreamers, travellers and genuine nice people. We are friends that hang out all day and share a purpose to build the best email marketing software for small business.

454,643 businesses, start-ups, freelancers and other great people rely on MailerLite to manage their email marketing.

Self-awareness, empathy, optimism and curiosity are an integral traits of our culture. We look for people who have passion for life and learning.

Job description

We’re looking for a smart, customer service focused person to help our customers with daily issues: answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will be reviewing customer accounts to make sure they comply with our anti-spam policy.

Communication with customers is by email and chat. Delivering WOW through customer support is our main value, check all our company values here.

You could work from our awesome office in Vilnius or remote. Whatever works best for you. We’re using bunch of tools, like Slack, Trello and 15five, to be connected and feel like a team.

Working hours: 8AM-4PM CST. Saturday/Sunday every once in a while (5 days/week in total).

Requirements

  • Fluent English (any other languages, especially Russian, Lithuanian and Spanish would be a big advantage, don’t forget to mention them)
  • Fast learning skills
  • Multi-tasking
  • Excellent communication skills
  • Interest in the Internet and marketing
  • Ability to comfortably interact with a wide variety of customers with varying technical savvy
  • Keen interest in providing great customer service
  • Self-motivated attitude

Salary

  • €2000 per month (gross)

Interested?

Don’t send us a CV. It’s boring…

Instead we offer a better way to apply:

  1. Signup for a free MailerLite account
  2. Create a newsletter about yourself and send it to jobs@mailerlite.com

Things we would love to see in the newsletter:

  • Links to your Linkedin, Twitter, Facebook or personal homepage
  • Languages you’re fluent in
  • Companies where you worked
  • Why you want to join MailerLite?
  • Why we should hire you?
  • Expected Salary

Good luck!



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