Customer Experience Specialist

  • Full Time
  • Remote

Company Details

Population Health & Practice Management Technology

PriviaHealth

JOB TITLE: Customer Experience Specialist (Telework)

LOCATION:Remote

EMPLOYMENT TYPE:Full Time

Overview of the Role:

The Customer Experience Specialist supports our growing physician network. This person will assist customers with all questions around billing, their patient portal, and other inquiries. The role operates within a customer service oriented call center environment.

Primary Job Duties:

  • Help customers enroll into our services by guiding them through our patient portal
  • Monitor all requests for help from patients on a variety of topics ranging from how to understand their insurance benefits to helping them with claim resolution
  • Provide first-level technical support to patients that report issues with the Web based product.
  • Critically analyze a situation and are able to escalate issues to the appropriate specialists and then meticulously follow through with them to ensure that the customer is served in a timely fashion.
  • Document issues in any given day and are able to produce timely reports for your manager.
  • Identify issues that occur on a repeated basis and provide feedback to manager
  • Remain flexible enough to take on other duties as may be assigned.

Minimum Qualifications:

  • High School Diploma required, advance certification a plus
  • Familiar with Healthcare billing and claim resolution is preferred
  • 2-3 years of full time experience in a call center customer service environment preferred
  • Familiar using software such as Word, Excel, Web Browsers and Browser based web applications.
  • Excellent written and verbal communication
  • Availability to work an 8 hour shift between the hours of 8am – 6pm
  • Accessibility to private, quiet work space with high-speed internet to work remotely
  • Must comply with all HIPAA rules and regulations

Interpersonal Skills & Attributes:

  • Skilled in establishing and maintaining effective working relationships
  • Ability to communicate information clearly and effectively
  • Ability to interact with employees and key stakeholders in a professional manner
  • Multi-tasker, able to juggle multiple tasks at the same time.
  • Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
  • Highly organized, high energy, and a productive person with a fanatical attention to detail.
  • Happy when you are able to get to the bottom of a customers issue and do whatever it takes to address it.
  • Analytical mind and are always looking for ways to improve a recurring process.
  • You understand and embrace the advantages and disadvantages of working in a startup youre willing to help invent the solution.

To apply for this job please visit privia-health.force.com.

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