Associate Director, Social Media, Global Communications

Company Details

We have always been and always will be inventing for the single greatest purpose: Life. Intended for U.S. residents only.


Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Animal Health (MAH) Division works to improve the health of animals around the world through collaborative partnerships and a deep sense of responsibility towards our customers, consumers, animals, society, and planet. This team of energetic, independent thinkers offers one of the industry’s most innovative portfolios of products, services, and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species both domestically and internationally.

This Associate Director, Social Media leader works to develop and implement a global animal health social media strategy as part of a consistent “customer connect” strategy within Merck Animal Health.  This includes developing and managing social media channels (Facebook, Twitter, LinkedIn etc) for corporate reputation programs and campaigns – to engage, inform and inspire customers, employees and advocates in the animal health space.

Responsibilities include monitoring channels and engaging with global marketing teams to create content/engagement for corporate channels that add value, engage customers, pet owners, and people interesting in joining our company.  Inform local operations of programs – and leveraging as appropriate their programs in corporate channels.  Drive engagement and followership through paid and organic means.   Align channels and programs to deliver content and interact with communities and influencers; design protocols for daily and crisis-based social listening to identify trends, monitor influencers and identify opportunities to engage, respond or forge new relationships; shape animal health social media policy and processes to streamline workflow and ensure compliance in regulated spaces; lead community of interest around social media programs and issues and provide key metric reports based on industry benchmarks and KPIs. Collaborates with other Global communication colleagues to add social media outreach to communication programs and campaigns.

This person will work closely with other Animal Health Teams, including Global Companion Animal Marketing, and Global Livestock Marketing, Human Resources, IT and  Global Commercial Operations.  Partners with other animal health regions and countries to pilot social media programs. Provide counsel to local operations on issues management.

The position will also communicate and update animal health  local teams on best practice and success stories.  Particiates on Merck Corporate Social Media Enterprise Team as Animal Health representative.


Required Experience and Skills**:

  • A minimum of 7 years professional communications experience or marketing experience.
  • Excellent working knowledge of digital channels in an international environment.
  • Ability to communicate with colleagues at all levels and across cultures.
  • Experience managing agencies.
  • Ability to collaborate with a wide range of internal and external stakeholders.
  • Ability to work independently and problem solve.•

Preferred Experience and Skills:

  • Experience in consumer marketing or at a communications agency.
  • Experience in  healthcare markets
  • Solid experience in digital/social media engagement strategy development for a global business with health care professionals
  • Experience using social media management tools such as hootsuite and google analytics

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

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Job: Global Product Communications
Other Locations: 
Employee Status: Regular
Travel: Yes, 15 % of the Time
Number of Openings: 
Shift (if applicable): 
Hazardous Materials: 
Company Trade Name: Merck

Nearest Major Market: New Jersey

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